Karen,

BMW paid 100% for my part, and I paid for 1 hour of labor. What's your mileage, and are you the original owner? Like others above said, try to speak to a different person at BMW NA. I don't think that speaking to the dealer will help, unless you have a good relationship with your service advisor. I was friends with my service advisor before he got his position, and even he couldn't help me much with the problem, as the program seems to require the individual customer (and not the dealer) to take it up with BMW NA.