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  #11  
Old 08-26-2016, 05:22 PM
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Location: Ooltewah, TN
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bmw540san is on a distinguished road
Quote:
Originally Posted by ECS Tuning View Post
bmw540san sorry about all the confusion with these my kit caused. I currently have my guys reviewing your findings and updating our kits accordingly. Honestly looking at your findings I feel you are correct and my guys made an error. You also have a PM from me, I'd like to get a little info from you so I can be of service.

Joshdub I'm sorry to hear you feel that way, feel free to PM me some more info if you'd like.

-James
James,

Thank you for posting here and I responded to your PM.
You guys made a mistake and that's alright, we all do.
But I didn't like the fact that I was kept being told you sold bunch of these kits with no issues. I simply don't see how is that possible.
It's in nobody interest for this to happen again and that was my intention plus of course to get refund for the springs. I got the RMA so that's resolved.
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  #12  
Old 08-26-2016, 07:02 PM
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Glad this issue got resolved for you OP.

On the side of ECS, maybe they had this one kit get the wrong springs tossed in?
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  #13  
Old 08-26-2016, 10:15 PM
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Originally Posted by g300d View Post
Glad this issue got resolved for you OP.

On the side of ECS, maybe they had this one kit get the wrong springs tossed in?
Nope.

The name of kit is 33536779860KT which is the part# of the springs not compatible with E53 yet they included correct lower and upper springs.

The person or persons who originally assembled the first kit simply made a mistake including the wrong springs and even naming the kit the same.

ECS Tuning now tells me that while they sold bunch of kits with these very same springs, they did have few returns but nobody bothered to explain and got to length as I did, so they kept selling them without changing anything.

How the rest got installed it's beyond me. I imagine there is number of E53's running around on poorly fitting springs.
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  #14  
Old 08-26-2016, 11:06 PM
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^Lol yeah, that's pretty bad then!
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