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  #1  
Old 10-20-2008, 08:59 PM
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Angry Umnitza - Projector 53

Hi all,

Some of you might have read from here (post #14) my recent experience with Umnitza...

A quick run thru of what happened so far:
1) Aug 16 - I bought their P53 headlights; full option with Xenon and matching bulb.. etc
2) Aug 29 - I got the a pair headlights that looked completely different; the same crap this one from the other post:
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3) quality are of badly made and poorly put together; and it started to fog / get water condensation problem after only a couple of days:
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4) then the supposely super cool looking Angel Eye started to drop off:
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5) and on top of all those, these headlights are uncorrected / wrong light pattern for the right-hand drive market, which I had specially specified:
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6) Sep 6 - they agreed to send me the replacement that are exactly what I had ordered from their web site
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7) Sep 16 - they said replacement lights that they had ordered were broken, so that they are waiting for parts; delay for a week
8) Sep 24 - now they said "Lights are actually having to be shipped from YOUR area well, Taiwan, the local area did not have any lights that were RHD compatible. This turned into a fiasco. Please be patient, well get it for you."
9) Sep 27 - now they said "team in Europe to get me a Euro one, it will be 2 weeks, I will take care of you. Do not worry"
10) Oct 7 - now they said "Sadly, I dont yet have one. Im waiting for my local supplier to get them to me, but they are very slow."
11) Oct 9 - "Very very frustrated. The product we were supposed to receive is stuck on a DOT/NHTSA customs hold and may be stuck for another week, Im looking at another source NOW."
12) Oct 15 -"Having a unit sent here for Friday delivery. Once done, well get you taken care of and Ill show you photos prior to shipment."
13) Oct 16 - and finally "Got the lights today. So this is very promising."

However, they are now asking me to pay a deposit of US$400 to send these replacement lights to me (I will return them the original crappy lights after I swap the lights out). But after 2 months of frustrating experience with them and all the ding-dong-ding-dong, I'm loosing my patient and not sure if I should trust these guys any more.

Question:
1) Is it normal that I have to put in a deposit for something that the supplier needs to make good for? It doesn't make sense to me.
2) I paid US$800 for these lights + international shipping... and Unmitza is asking me to ask his other customers to see if I should put in the US$400 deposit in order to have them send me the replacment, that they claim to have and ready to be sent out.

Any help / advice will be greatly appreciated and thanks in advance.

(tag: angel eyes, headlight, projector 53, umnitza, xenon)
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(WARNING: read this before you buy anything from Umnitza)

Last edited by simoncpw; 10-20-2008 at 11:18 PM.

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  #2  
Old 10-20-2008, 11:01 PM
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Personally I would tell them to go fry ice!!!!

I am so sorry to hear all that you have been through! I wish you a quick and speedy solution to this problem...

I only wish that you would have read some threads into www.customangeleyes.com

for $300.00 more you could have had the best aftermarket solution and they would have been installed and looking good by now! Hopefully Umnitza....does the right thing and takes care of you!!

I don't find it normal that you should have to put in a deposit.....in "Good Faith" based on the terrible solution that they sent you they should not be asking any questions and shipping you what you want asap or refunding you alllllllll of your money!! It sounds like all the excuses along the way right down your list have all been BS.....this one bad experience that you have posted will reflect on what individuals will buy from them.....man that fogged up photo looks horrible.....Best of luck in getting this resolved!!

Here is what Daves Solution at Custom Angeleyes looks like for a few hundred more!


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  #3  
Old 10-20-2008, 11:26 PM
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Hey guys, wow what a story.
I'm currently dealing with Umnitza myself in trying to buy interior LED kit and Electro Polish Bulbs for side repeaters. I wont go into detail as yet but it's been a drawn out experience thus far of 12 days.
One of my biggest issues is the time difference and I'm forever working out what the time is at their office. I seem to lose a day each time we communicate. I realise that that is not their fault, but one would think that they would make an effort to finalise my order and let me move forward.
Hopefully my outcome will be all good I will post end result
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  #4  
Old 10-20-2008, 11:29 PM
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Quote:
Originally Posted by X Foomph
Hey guys, wow what a story.
I'm currently dealing with Umnitza myself in trying to buy interior LED kit and Electro Polish Bulbs for side repeaters

out of curiosity do you have a link to the products you ordered?
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  #5  
Old 10-20-2008, 11:47 PM
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Hi 911, yes I do.
Try http://www.umnitza.com/product_info....ce75419323e6a8 this is the page for the int LED kit. Disregard the total price mentioned as our X5 price is $70.00US with a $10 disc for X5world members.

The side repeater Electro Polish Bulbs are here http://www.umnitza.com/product_info....oducts_id=1188
As I have already asked the question about the fact that BMW X5's are not on this page just make your order : Titanium Amber Blink 194 (2 for $19).

PS: I have read in detail www.customangeleyes.com and am impressed. My only concern is that I, like simon have a RH drive car.

Good luck
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  #6  
Old 10-21-2008, 11:40 AM
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Hi richirich,
I did check out Custom Angel Eyes before, but the photos on the site didn't look right (the AE rings are a lot smaller than the diameter of the lights). Did you have to send them the headlights? Mouth starts drooling EVERY time I look at your rims!

Hi X Foomph,
Being in Hong Kong, I face the same "time zone" issue. And for the Titanium light bulbs, you might want to look at www.Bimmian.com as well. I got those for my X3 before and their service was pretty good.
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(WARNING: read this before you buy anything from Umnitza)
  #7  
Old 10-21-2008, 12:03 PM
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Just like I said before...I will not buy from these guys...ever..Its not worth the nonsense that simon has gone through. I mean 2 months of this crap? And then they want him to deposit money? They should freakin give him a discount!!! Not ask for a freaking deposit. The balls on these people...

Simon, tell them to F*#k off with that deposit garbage and tell them to ship you your product...NOW...

If they can't handle ordering products from outside vendors..then its real simple..Stop advertising for the product. They obviously can't handle it..In no way shape or form should the customer be placed in this position and ask for a security deposit when they first tried to send him a false product that WAS NOT the advertised product. Then only after the customer complained do they advise him of what actually happened and why he recieved an inferior product..This is total bullshit...
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Old 10-21-2008, 01:38 PM
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The AE rings were annoying on the custom angel eye site, but they changed it!!

And simoncpw, about that deposit they are asking for, I think they are crazy. Try as much as possible not to do it. Ask for a full refund. If they say no, call your credit card company and show them the pictures advertised and show them what was sent. Then they will instruct you to ship back the old ones and then they should remove the charge from your credit card. (basically file a dispute). That way you can end your misery with umnitza. However if you want the new headlights they have, try not to pay the deposit. If you do, make sure its on a credit card just incase they decide to keep it. Once again, goodluck. I hope people learn not to deal with umnitza. And maybe they will get what they deserve, and go out of business
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  #9  
Old 10-21-2008, 09:49 PM
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Thank, primetime and mtX5.

So the request for this "security deposit" thingy is not "normal" for this case, right?
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Here's the Photo Album of my (sold) X3; Album of my (newish) X5 is on the way!
(WARNING: read this before you buy anything from Umnitza)
  #10  
Old 10-21-2008, 11:57 PM
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no because they already charged you for the product. they are replacing a defective product. they are not sending you anything 'extra'. they should provide you with packaging so you can send back the old ones when you get the new ones.

and if there is anyone who needs a security deposit it is you just incase they rip you off again.
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