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  #1  
Old 05-20-2015, 10:00 AM
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why didn't bmw service mention the leaks?

I bought a 2007 x5 at.105k .... turns out it.clearly has had the dreaded oil.cooler gasket leak.for many miles and it.also was.leaking.a.lot.from the transmission. Pan.gasket. 2 months and 2000 miles before I bought it was inspected at bmw and it's oil changed .... the paper.work says nothing about the drips. How.could.this be? I wonder.if.I have all the paper on the service history of.the car can I get.that somewhere?
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  #2  
Old 05-20-2015, 11:00 AM
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Who did you have inspect it and who was selling it? From the sounds of your post, you never had it inspected and went with a report of two months and 2,000 miles prior. You should always have your own inspection performed by an independent party of the transaction. You bought a vehicle AS IS. Even if the seller was required to disclose all that is wrong with it, all that means is that the seller isn't going to look too hard at the vehicle which then means they knew of no issues with it. You can't know what you don't look for. So if the seller expects this and that to be a problem area, steer clear of looking that direction.
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Old 05-20-2015, 12:56 PM
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Why no mention of drips in world class inspection?

I am not complaining about the former owner selling it "as is" and I bought flying in from out of state and took it as I found it.
Now it was a bit crazy of me, and I did assume that it had been service ONLY by BMW and it did come with printed out BMW service records.


Now my issues ---

1. Why didn't BMW say the transmission needed to be serviced and the
pan gasket was leaking. Do they ever service these? Note the fluid was brown and clearly the filer-pan and fluid needed to be changed! Not to mention the leaking coming from the old gasket! .... Note I have done it no big deal for me to do!

2. The smaller dip from what I assume is the oil cooler gasket is there
and looking at the oil on the bottom of the engine looks like it has been happening for a long time. Why do none of the BMW records I have not mention this, they do say "world class inspection" and in cases they list items but never this drip?

The last BMW service (by the former owner) was at like 102,500 about 3 months ago, where it states "world class inspection" And a oil-filter change was done. Now I guarantee the oil cooler gasket has been dripping for 10,000 or much more and likely the transmission pan too. But nowhere on service records do I see any mention of either of these leak.. So why not? Could the owner have told BMW service not to mention it on the service document?

I have physical printed out service records from the former owner, I take it he asked BMW to print those for him? I believe they where recently printed out they do not look like they were collected over six years. Would BMW do this again for me? So I could know I have all the records, or is it just from the X owners service center in California.
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Old 05-20-2015, 02:23 PM
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Because the transmission is not listed on the service schedule as BMW says it is a lifetime fluid. BMW doesn't say what they consider lifetime to mean; until the trans fails? Until 100k miles? 200k miles? They don't say and this is why it was never changed. How do you know BMW never said that to thew owner? You just can't assume that if it was never listed that it never happened. The tech could have put the car on the lift and had the SA call the customer. Customer say, nah, don't worry about it. I would not expect that to make it into the service history.

For the drip, same as above. You always get an independent inspection done and then you are not assuming anything. You made assumptions and a decision based upon those, it was you that did this.

What does "world class inspection" entail? Maybe it is check the windshield washer fluid, air in the tires, tread depth and coolant level. You are once again making an assumption what "world class inspection" means.

A lot of times, service records are for service performed, not problems reported by the dealership. If you get an oil change, an oil change is listed but that doesn't mean that the tech didn't find something, told the SA and the SA calls the customer. if the customer said don't worry about it, that entire train of events could not be listed in the service record.

BMW NA will tell you that you are not entitled to those records. A dealership might be willing to give them to you but that would also be against what BMW NA wants. You have already bought the vehicle and there is nothing in it for the dealership to provide you with that information. You can always ask, but if they say no, the answer is no.

You needed to get a PPI performed on the vehicle and you didn't. All of the issues you have found would have been discovered during the PPI and you would have known exactly the issues that your vehicle has. You relied solely on information that while can be helpful, doesn't show the true health of the vehicle.
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Old 05-20-2015, 03:12 PM
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Or the dealer did it and the seller didn't provide it to the buyer. The OP bought a vehicle AS IS though. So it really doesn't matter as his issue is with the seller which appears to be a private sale. Failure to get a PPI performed and then question why there are issues and leaks after purchase is pointless.
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Old 05-20-2015, 04:10 PM
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Why anyone would rely on BMW records that show 'no reported problems' as actual evidence that "there are no problems" is beyond me.

BMW, MB, Ford, kia, Toyota... guy down the block at Bobs Car Repair... doesnt matter. You can gussy up "inspections" with whatever marketing spin you want. they are simply sales techniques to sell service products.

Until YOU pay for a REAL INSPECTION by an INDEPENDENT qualified 3rd party, you are buying blind.

IMO
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Old 05-20-2015, 04:36 PM
ard ard is offline
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Quote:
Originally Posted by trader4 View Post
I think that's the man's angle and curiosity.
Agree.

A minor curiosity, perhaps..... but there is no way that a buyer should rely on the fact that "inspections generate service $$$" as a way to be assured 'there are no issues.'

These free service inspections are nonsense- they are not designed to protect against issues, they are simply a waste of paper (if you are buying a car)
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Old 05-20-2015, 04:49 PM
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Quote:
Originally Posted by trader4 View Post
I think that's the man's angle and curiosity.
Then why is he not calling the dealer and asking them? Get it direct from the horses mouth. What if they claim it had absolutely no leaks when they inspected it three months and 3,000 miles ago? No way to disprove that since the OP cannot prove that the leaks were there prior.
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  #9  
Old 05-20-2015, 05:11 PM
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The dealer could have easily provided a separate sheet for the inspection and left the invoice of work done it's own entity for record keeping. Or perhaps the leak started within the last 3k. The OP says it is at least 10k, but let's be honest, a leak can cause a serious mess in a small amount of time, and given the OP's reliance on some wording about inspections on a unrelated invoice, his judgement comes into question.
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  #10  
Old 05-20-2015, 07:05 PM
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The x5 is.fundamentally good. I didn't.have time.to get.a.independent inspection. I did assume.the service.records.would point.at.most any problem. The service history docs are good.to have. The transmission leak was.easy to fix and boy does one need.to service.the trans at.100k if.not.sooner. I didn't know about the oil cooler gasket.issue with these cars or.I.would have.looked.for.that. I will plan to.replace.it once.I.am prepared and fully educated.to.do.the work.

I am.surprised.a.world.class.inspection doesn't.always list issues like oil.drips.
So my conclusion is bmw.service.would.let.a.transmission leak to.dry and.fail?
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