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  #1  
Old 04-02-2011, 10:45 AM
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2011 X5 35i M Sport paint chipping - dealer response

Hi guys. Been lurking on this site for a while but this is my first post...

I bought a X5 35i M sport last month and about a week after purchase I started reading posts talking about paint chipping on M Paks and X5M's. I went and checked out my X5 and, sure enough, there were chips on the front of the rear flares, etc.

So, to make a long story short:
- I complained to the dealer, who claimed to have no knowledge of this issue.
- I sent them the links to three different forums on the subject. They then started to cooperate.
- They agreed to touch-up paint the chips, and offered to have a local company come to the dealer and install Avery Dennison Nano Fusion http://www.nano-fusion.net/

This paint protection film is similar to 3M, except supposedly better, and comes with lifetime warranty. Based on a google search, and viewing threads on Porche and Corvette forums I was satisfied that this product would help things.

I brought car to the dealer yesterday (2 hour drive there) and was supposed to pick up today. They just called me. After detailing the car, buffing out the problem areas, and applying touch-up paint, they said it's obvious to them that simply applying the PPF is not going to fix things... the road rash is too bad to simply touch up and cover up. They are sending my X5 to a local body shop to get the problem areas repainted. Once this is done, and the paint is cured, they will apply the PPF. They gave me a X5 35d as a loaner, and offered to drive the two hours to deliver to me when completed.

(Note: I also paid $1,400 to get the entire front of the car done with the PPF, including side mirrors, bumper, headlights, etc. I'll post pics when I get the rig back).

Questions:

- Does anyone know how long it takes for BMW carbon black paint to get cured? They are suggesting a day or two is sufficient. But they also want to get this off the plate ASAP.
- Are there other issues I should be considering here?

Obviously I'm very peeved about the whole ordeal, given the fact I've only had the X5 for a month. I told them yesterday there has been no Joy since picking this vehicle up. Only headaches. (Truthfully I think the vehicle is amazing but all of this has distracted from the good stuff). On the other hand, the dealer does seem to be genuinely trying to resolve things.

Thoughts?
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  #2  
Old 04-02-2011, 11:18 AM
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If the paint is baked in the spray booth, 2 days will be sufficient. I wouldn't put on a film on fresh paint though, the paint is still degassing, and not cured to 100% hardness that it would be in 30 days.

Thing is, driving it with no film during that time is just asking for more chips as the paint will still be soft. BMW needs to address this by putting on the film from the factory. Otherwise, just say no the the Msport.

How do you like the 35d? Any regrets on choosing the 35i over the 35d?
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Old 04-02-2011, 11:44 AM
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You have sticky summer tires and painted extended flares. Those sticky tires pick up more rocks on the road than normal tires and flings them to the fender. I have an M3 and have this issue as well. The only way BMW could avoid this issue is by having non-painted fender flares (plastic). I say just enjoy your car.
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Old 04-02-2011, 12:12 PM
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Quote:
Originally Posted by darwin316 View Post
You have sticky summer tires and painted extended flares. Those sticky tires pick up more rocks on the road than normal tires and flings them to the fender. I have an M3 and have this issue as well. The only way BMW could avoid this issue is by having non-painted fender flares (plastic). I say just enjoy your car.
I'm currently driving on 18" winter tire package (not sticky summers). They are still in storage.

It bothers me that BMW would sell a vehicle that is this prone to chipping. I'm sure regions with salt/sand would be worse for this issue, but based on other threads it seems to be a problem everywhere. I also wish the dealer warned me ahead of time because I would have either gone with Premium package or immediately proteced the M Sport with the PPF.
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Old 04-02-2011, 12:18 PM
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Quote:
Originally Posted by blue dragon View Post
If the paint is baked in the spray booth, 2 days will be sufficient. I wouldn't put on a film on fresh paint though, the paint is still degassing, and not cured to 100% hardness that it would be in 30 days.

Thing is, driving it with no film during that time is just asking for more chips as the paint will still be soft. BMW needs to address this by putting on the film from the factory. Otherwise, just say no the the Msport.

How do you like the 35d? Any regrets on choosing the 35i over the 35d?
This is what I was worried about. I know nothing about paint, but figured it would need more than a couple of days to properly degass. They are telling me should be no problem to apply film within a day or two of painting.

Not sure how anything 'factory' would be in the cards right now, given the fact I've been driving the rig for a month. I don't think I have the option of saying 'no' to the M Sport after owning it for a month and putting on 1,600 km?

The 35d is a fine vehicle, and certainly better on gas during the two hour drive back from the dealer. But I much prefer the 35i. IMO, the 35i feels more peppy, the 8 speed transmission feels smoother, and the sound of the 35d while idling reminds me of my buddies VW Jetta diesel. But I can appreciate why some would prefer the 35d, especially for hauling.
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Old 04-02-2011, 09:06 PM
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Quote:
Originally Posted by blue dragon View Post
If the paint is baked in the spray booth, 2 days will be sufficient. I wouldn't put on a film on fresh paint though, the paint is still degassing, and not cured to 100% hardness that it would be in 30 days.

Thing is, driving it with no film during that time is just asking for more chips as the paint will still be soft. BMW needs to address this by putting on the film from the factory. Otherwise, just say no the the Msport.

How do you like the 35d? Any regrets on choosing the 35i over the 35d?
I agree. I had clear bra on the front on my old e53 as well, it got hit, and the body shop wouldn't put the new clear bra on until 30 days when the paint is fully cured.
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Last edited by BGM; 04-03-2011 at 12:28 AM.
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Old 04-02-2011, 10:43 PM
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PPF works but mine has gotten pretty beat up and needs to be replaced.
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Old 04-03-2011, 12:13 PM
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I had my rocker panels and rear fender flares repainted by BMW on my 2009 X5 M Sport. The body shop and 3M both recommended that I wait 90 days before applying the PPF, which is what I did.
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Old 04-03-2011, 03:01 PM
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Quote:
Originally Posted by AwesomeM3 View Post
I had my rocker panels and rear fender flares repainted by BMW on my 2009 X5 M Sport. The body shop and 3M both recommended that I wait 90 days before applying the PPF, which is what I did.
So applying it to a recently delivered car is not advisable? Stealerships do that all the time...
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Old 04-04-2011, 07:50 AM
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Quote:
Originally Posted by John Mclane View Post
So applying it to a recently delivered car is not advisable? Stealerships do that all the time...
I'm not a paint expert, but I think the factory uses different paint curing techniques than body shops.
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