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#1
05-18-2005, 07:56 PM
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About damn time!
After a night of about 25 e-mails and several calls to Umnitza, and some between various combinations of: Me, FedEx, Umnitza, AmEx, and my mom (who's in NYC which makes things more challenging), the lights are FINALLY on their way. Hopefully. I've got a new tracking number issued and they're due to arrive sometime around 10:30 AM on Friday. All I can say is ABOUT F-ING TIME! I ordered them a month and a day ago. The people running Umnitza don't know the first thing about customer service, and their company seems to be built on lies and shifting the blame... Filing a fraud claim with American Express seemed to catch their attention. It was a nightmare, hopefully it will be worth it. I think the "cherry on top of this sundae" was this little gem of an e-mail I recieved once he found out I'm 16... I'm not going to post it, but the gist of it was that I'm 16 and I should just go listen to my mommy (because at this point my mom was working with him because I was so tired and burnt out from trying to get through to these people that I couldn't like.. talk)...
 His reasons that the lights were delayed are/were: The computer never gave him the order, he lost the order number, he was in Taiwan... There were a few others...  Usually a month after a customer orders something that was supposed to arrive 4 days after he ordered it, the company is scrambling to get it to them, not making more excuses... Oh well...Avoid Umnitza like the f-ing plague..
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Curious Joel 2002 BMW X5 4.4i retired 2003 BMW 330xi retired 2007 BMW 335i Coupe Montego Blue-Saddle Leather-Light Poplar Wood-Sport Package-Premium Package-Navigation w/iDrive-Comfort Access-Park Distance Control-Automatic w/Paddle Shifters-USB iPod link-Autobahnd clear bra
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#2
05-18-2005, 08:31 PM
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Well, at least it looks like you'll finally be getting your lights. Congrats. Post pics when you install them.
Juan
__________________
Whenever I text "Barack," my phone suggests the word "Capable." I guess my my phone IS pretty smart.
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#3
05-18-2005, 08:33 PM
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Quote:
__________________
Curious Joel 2002 BMW X5 4.4i retired 2003 BMW 330xi retired 2007 BMW 335i Coupe Montego Blue-Saddle Leather-Light Poplar Wood-Sport Package-Premium Package-Navigation w/iDrive-Comfort Access-Park Distance Control-Automatic w/Paddle Shifters-USB iPod link-Autobahnd clear bra
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#4
05-19-2005, 01:11 AM
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I hope no one spoke too soon because you still don't actually have them in your hot little hands and you have no idea if they are what you expected/ordered and you don't know if they'll work as advertised. Stand by....
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#5
05-19-2005, 02:56 AM
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You Crazay o' Somethin'???
There is NO WAY
 I would put those lights on my X after all that has happened. That's like eating a meal after you have sent it back to the kitchen twice and called the waiter and chef complete as---les  . At the very least they were surely not showing you the love and probably didn't when they constructed the lights. What if the lights short your harness or switch. Do you think these guys are going to go out of their way to assist or replace the damage???  NOT. I would request OEM (untouched) lights, like the ones you sent and if I didn't get satisfaction have AMEX do their thing. Now that I have vented  ... if these guys do not ship said lights or provide tracking info, let me know and I will pay them a visit as they are local. .
Last edited by RealShakaZulu; 05-19-2005 at 03:04 AM.
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#6
05-19-2005, 03:16 PM
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Quote:
__________________
Curious Joel 2002 BMW X5 4.4i retired 2003 BMW 330xi retired 2007 BMW 335i Coupe Montego Blue-Saddle Leather-Light Poplar Wood-Sport Package-Premium Package-Navigation w/iDrive-Comfort Access-Park Distance Control-Automatic w/Paddle Shifters-USB iPod link-Autobahnd clear bra
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#7
05-19-2005, 06:58 AM
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 I would have just cancelled the order and transaction with AMEX. Enough is enough. Does not appear that are going to change anytime soon.
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#8
05-19-2005, 08:11 AM
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Joel you are not out of the hole yet buddy....the lights still have to arrive and WORK....that will be another challenge in and of itself. Lets hope to god that they are in good condition and that they are not damaged upon arrival.
Having just sold a set of speakers and shipped them via UPS, I know very well what UPS/FedEx can do to boxes....
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#9
05-19-2005, 08:25 AM
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Between you and King, geeze... That's one heck of a saga, C.J., and I do hope things work out for you in that regard.
Put me in the camp with those who would have cancelled and avoided the hassle. Standing alone, your time is valuable, and has certainly been wasted. I'd be more than hesitant to install them, too. If the quality of their product is anything like their customer service, you have a valid source of concern. Keep your fingers crossed that you actually receive exactly what you paid for, and that you never have to return those lights for repair. Receipt of a tracking number is one thing; receipt of the product is another. Don't hold your breath. If they're not in your hot little hands by Friday, cancel. Good luck, and keep us posted.
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